Terms of Service
Last updated: 4 June 2026
1. Introduction
These Terms of Service ("Terms") govern your use of The Lilybank Agency's website and services. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
2. About The Lilybank Agency
Company Name: The Lilybank Agency
Business Type: Digital Marketing and Web Development Agency
Jurisdiction: England and Wales
Contact: info@thelilybankagency.co.uk
3. Services Provided
The Lilybank Agency provides the following digital services:
- Web design and development
- Branding and graphic design
- Digital marketing and SEO
- SaaS application development
- Mobile application development
- AI technology consulting
- Domain and DNS management
- Digital consultation services
4. Acceptance of Terms
By accessing our website, engaging our services, or entering into a contract with us, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and The Lilybank Agency.
5. Service Agreements
5.1 Project Scope
All services will be provided according to the agreed project scope as outlined in our written proposals, contracts, or statements of work. Any changes to the scope may result in additional charges.
5.2 Timeline and Delivery
Project timelines are estimates based on the agreed scope and client cooperation. Delays caused by client feedback, content provision, or external factors may extend delivery dates.
5.3 Client Responsibilities
- Provide accurate and complete information
- Respond to requests for feedback in a timely manner
- Provide necessary content, images, and materials
- Make payments according to agreed terms
6. Payment Terms
6.1 Payment Schedule
Payment terms will be specified in individual project agreements. Generally, we require a deposit before work commences, with the balance due upon completion or according to agreed milestones.
6.2 Late Payments
Late payments may incur interest charges at a rate of 8% above the Bank of England base rate per annum, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
6.3 Refunds
Refund policies will be specified in individual contracts. Generally, work completed to date is non-refundable, but we will work with clients to resolve any issues.
7. Intellectual Property
7.1 Client Content
Clients retain ownership of their content, trademarks, and proprietary materials provided to us. By providing content, clients grant us a license to use it for the purposes of delivering agreed services.
7.2 Our Work Product
Upon full payment, clients receive ownership of custom work created specifically for them. We retain rights to our methodologies, processes, and any pre-existing intellectual property.
7.3 Portfolio Usage
We may showcase completed work in our portfolio and marketing materials unless otherwise agreed in writing.
8. Limitation of Liability
To the maximum extent permitted by law:
- Our total liability for any claim shall not exceed the total amount paid by the client for the specific service
- We are not liable for indirect, consequential, or special damages
- We are not responsible for third-party actions or failures
- Clients are responsible for backing up their data and content
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
9. Website Usage
9.1 Acceptable Use
Users must not use our website for any unlawful purpose or in any way that could damage, disable, or impair the website or interfere with other users' access.
9.2 Content Accuracy
While we strive for accuracy, we make no warranties about the completeness, reliability, or accuracy of website content.
10. Privacy and Data Protection
Our collection and use of personal information is governed by our Privacy Policy, which complies with UK GDPR and the Data Protection Act 2018. By using our services, you consent to our data practices as described in our Privacy Policy.
11. Termination
11.1 Termination by Client
Clients may terminate services with written notice. Payment is due for all work completed to the date of termination.
11.2 Termination by Us
We may terminate services for non-payment, breach of terms, or other reasonable cause with appropriate notice.
12. Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, internet failures, or other force majeure events.
13. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated date. Continued use of our services after changes constitutes acceptance of the new Terms.
15. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
16. Contact Information
The Lilybank Agency
Email: info@thelilybankagency.co.uk
Phone: +44 (0) 123 456 7890
For questions about these Terms or our services, please contact us using the information provided above.